Privacy Policy

Solaris Financial LLC

solarisfinancial.net

Effective Date: June 1st, 2026

1. Introduction

Solaris Financial LLC (“Company,” “we,” “us,” or “our”) is committed to protecting the privacy of our business clients and their authorized users (“you” or “your”). This Privacy Policy describes how we collect, use, disclose, and safeguard information in connection with our unified communications as a service (UCaaS) platform, including any related websites, applications, and SMS/text messaging features.

By using our services or visiting our website, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services.

2. Information We Collect

We collect the following categories of information:

2.1 Information You Provide Directly

• Business contact information (name, company name, job title, business email address, business phone number, mailing address)
• Account credentials and authentication information
• Payment and billing information
• Communications and correspondence with our support team
• Any information you upload or transmit through our platform

2.2 Information Collected Automatically

• Log data (IP addresses, browser type, pages visited, timestamps)
• Device and usage information
• Cookies and similar tracking technologies (see Section 7)

2.3 SMS and Telephone Communications

If you or your organization opts in to SMS/text messaging features, we collect:

• Mobile phone numbers provided for SMS enrollment
• Message content and metadata associated with SMS communications sent through our platform
• Opt-in and opt-out records

We collect this information solely to provide the SMS features you have requested, such as customer support notifications and two-factor authentication (2FA) / account verification messages.

3. How We Use Your Information

We use collected information for the following purposes:

• To provide, operate, and maintain our UCaaS platform and services
• To send SMS messages you have opted in to receive, including customer support updates and 2FA/verification codes
• To process transactions and manage billing
• To authenticate users and maintain account security
• To respond to inquiries and provide technical support
• To comply with legal obligations
• To detect, prevent, and address fraud, security incidents, or other harmful activity
• To improve our services and develop new features

We do not use your information for unsolicited marketing purposes without your explicit consent.

4. SMS Messaging — Specific Disclosures

This section applies specifically to any SMS/text messaging features of our platform and is included to meet industry and carrier requirements.

4.1 Opt-In

We will only send SMS messages to numbers that have been explicitly opted in by the account holder or authorized user. Opt-in may occur via a web form, account settings panel, or other documented method. By opting in, you consent to receive the specific types of SMS messages described at the time of enrollment.

4.2 Message Types

SMS messages sent through our platform are limited to:

• Customer support notifications and case updates
• Two-factor authentication (2FA) and account verification codes

4.3 Message Frequency

Message frequency varies based on your use of the platform and your account activity. You will not receive marketing or promotional SMS messages unless you separately and explicitly opt in to such communications.

4.4 Opt-Out

You may opt out of SMS communications at any time by replying STOP to any message you receive from us. After opting out, you will receive one final confirmation message and no further SMS messages will be sent to that number, except as required by law. You may also manage your SMS preferences within your account settings or by contacting us at the information provided in Section 10.

4.5 Help

For assistance, reply HELP to any SMS message or contact us at admin@solarisfinancial.net.

4.6 No Sharing of SMS Opt-In Data

We do not sell, rent, or share SMS opt-in data or mobile phone numbers with third parties for their own marketing purposes. SMS consent and opt-in data will not be shared with any third party except as required to provide the SMS service (e.g., mobile carriers and SMS aggregators) or as otherwise required by law.

4.7 Message and Data Rates

Standard message and data rates may apply depending on your carrier plan. We are not responsible for charges your mobile carrier may impose.

5. How We Share Your Information

We do not sell your personal information. We may share information in the following limited circumstances:

5.1 Service Providers

We may share information with trusted third-party vendors who assist in operating our platform (e.g., cloud hosting providers, SMS aggregators, payment processors). These vendors are contractually required to handle information only as directed by us and in compliance with applicable law.

5.2 Legal Requirements

We may disclose information if required to do so by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, prevent fraud, or protect the safety of our users or the public.

5.3 Business Transfers

In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or prominent website notice if such a transfer occurs.

6. Data Retention

We retain information for as long as necessary to provide our services, fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements. When information is no longer needed, we take reasonable steps to delete or anonymize it.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance functionality, analyze usage, and improve the user experience. You may control cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our website.

8. Security

We implement commercially reasonable technical, administrative, and physical safeguards to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your information, subject to legal obligations
• Opt out of certain data processing activities
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information in Section 10. We will respond to verifiable requests within the timeframe required by applicable law.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the Effective Date at the top of this page and, where appropriate, notify you by email or by a prominent notice on our website. Your continued use of our services after any update constitutes your acceptance of the revised policy.

Last updated: 06/29/2026